1. Reservation and Payment:
– All reservations must be made in advance through **BookingMV**.
– Payment details must be confirmed as specified while booking with the agent. Required payment shall be processed or transferred to the agent’s account at the time of booking.
– A valid government-issued ID must be provided upon check-in.

2. Check-In and Check-Out:
– Check-in time is 3:00 PM; check-out time is 11:00 AM.
– Early check-in or late check-out may be accommodated based on availability and may incur additional charges.

3. Room Rates:
– Room rates are subject to change based on seasonality and availability.
– Additional charges may apply for extra guests or special requests (e.g., rollaway beds).
– Pets are allowed only upon approval from the relevant authorities and must be applied for before booking.

4. Cancellations and Modifications:
– Cancellations must be made at least 48 hours before the scheduled arrival to avoid a one-night charge.
– Modifications to reservations must be made in accordance with availability and may incur additional fees.

5. Guest Conduct:
– Guests are expected to conduct themselves in a respectful manner and focus on ensuring the peaceful stay of others. Noise disturbances or illegal activities will not be tolerated.
– All guests must adhere to local laws and regulations, avoiding any misbehavior and unauthorized dealings with locals.
– BookingMV reserves the right to evict guests who violate policies without refund.

6. Cleanliness and Damage:
– Guests are responsible for keeping the room clean and in good condition.
– Any damage or excessive cleaning required will be charged to the guest’s payment method on file.

7. Safety and Security:
– BookingMV is not responsible for lost or stolen personal items. Safe deposit boxes or secure guidelines will be provided upon check-in.
– Guests should ensure their doors are locked and report any suspicious activity immediately.
– Any safety, medical, or maintenance issues must be informed immediately to the hotel reception or the provided contact. Otherwise, please contact the given emergency numbers without further delay.
– Any emergency within the premises, within rooms, or loss of items shall be reported without further delay. Failure to inform may result in legal proceedings.

8. Internet Usage:
– Provided internet must be used in an ethical manner. Any activities that inflict crimes will be subject to legal proceedings.

9. Unauthorized Areas and Dress Code:
– Any unauthorized access areas will be clearly indicated upon arrival, and guests are expected to adhere to these restrictions.
– Guests must follow the dressing rules as outlined by the property.

10. Communication of Issues:
– No disappointment or difficulty shall remain unaddressed during your stay. Guests are encouraged to share any concerns with relevant parties to seek early solutions and ensure a pleasant experience.

11. Participation in Activities:
– Participation in any activities apart from those already booked must be informed to the agent, hotel reception, or the designated contact point for safety precautions.

12. Amenities and Services:
– Guests have access to on-site amenities, including the pool, gym, and dining areas.
– Services such as housekeeping and room service are available based on the property’s policies.

13. Special Requests:
– Any special requests (e.g., accessibility needs, dietary restrictions) should be communicated at the time of booking.

14. Privacy Policy:
– Guest information will be kept confidential and will not be shared with third parties without consent.

Contact Information:
For any questions or concerns regarding our policies, please contact us at:
Phone: (+960) 9771615
Email: mybookingmv@gmail.com